The greatest out-of-the-box experience
Why would you order your pens and inks from anybody else? Thank you Alex and Randall at Goulet Pens. ...
Make lists, not war: Why I love Workflowy
WorkFlowy is an online outliner with a delightful and addictive user experience. Workflowy’s central concept is a single, hierarchically organized list for all your brain-dumping needs. The magic of WorkFlowy is the mix of focusing, filtering through tags and searches, and expanding/collapsing to tame the complexity. WorkFlowy is very similar to TaskPaper, except that...
The coolest kitchen in the world
Alan Cooper , one of my user-centered design gurus, was the first to teach me that often, products that have been inspired by a specific need of a specific group of people end up being broadly successful (the rolling suitcase is a famous example). I’ve always loved this concept. I love it even more...
From Usability Engineering to Experience Design
A few days ago, while reading a book on a traditional user-centered design (UCD) methodology I caught myself thinking: “This is sooo engineering!.” It was solid UCD, but it felt old fashion. It made me realize how radically my concept of usability has changed in just a few years. It made me also realize...
The chronicles of bad experience: Verizon and Symantec
Everybody knows that bloggers like to bash companies that have displeased them. We do it because we feel angry and betrayed and want to get back at them. We also do it because we want to save others from unpleasant experiences and avoidable frustrations. Today it’s my turn to rant: let’s talk about Verizon’s...
World Cup fever and the beauty of scarcity
In Italy, professional sports are played once a week, with few exceptions. Among the sports, soccer is The Game. On Sundays, people watch the game. The rest of the week they talk about the game, argue about the game, read about the game, fantasize about the game, and plan for the next one. Each...