No fear of flying Southwest

According to Wikipedia, the 35-year old Southwest Airlines is the third larger airline in the world for passenger carried. Fortune magazine defined Southwest “the most successful airline in history.” Yet, I didn’t understand what a big deal Southwest was until I flew with them for the first time....

Museum art is dead

Yesterday Husband and I went to the Whitney Museum in NYC. In this period the Whitney is having the 2006 Biennial, which is titled Day for Night in homage to François Truffaut’s movie La Nuit américaine. Some of the pieces were outrageous (a large virginal white canvas with piece of dirty chewing gum splattered...

User Research: Don’t neglect the goldmine in your own backyard

A product development process built around the user and the experience is an expensive proposition for many companies. On the surface, companies may reject user- and experience-centric approaches because they appear more expensive (more steps, more people involved, more time); deep inside, taking a user-centric approach is frightening because it requires relinquishing control and...

In Montréal, attending CHI 2006

Today is the first day of CHI 2006 in Montréal, Québec and my first time at a CHI conference. First impression – Who would have imagined that so many people are into Human-Computer Interaction! (In practical terms, this means that there no way to get to the coffee and food without hurting somebody or...

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